Missed Revenue Opportunities
Industry: Non-Profit
Overview
A non-profit organization operated a daily program that generated revenue based on participant headcount. Because participant tracking was inconsistent and ownership was unclear, the organization was not capturing the full revenue it had earned.
The Challenge
The business did not have a defined process for counting daily program participants, and multiple sources provided inconsistent input from one day to the next. There was also no clear process owner, which made it difficult to ensure accuracy and accountability.
Why This Mattered
As monthly counts were aggregated inaccurately, the non-profit was missing legitimate revenue opportunities without realizing it. The lack of a reliable process also created unnecessary complexity and limited the organization’s ability to produce more detailed participation reporting.
Our Approach
Establishing a defined process with clear roles and responsibilities, identifying a process owner, and implementing a measurement system that enabled tracking at the individual participant level rather than relying only on aggregated counts.
Key Outcomes and Benefits
The organization was able to realize its full revenue, improve the accuracy of participation tracking, and reduce the number of people involved in the reporting process. Reporting also became more robust by capturing participant-level detail rather than only summary totals.
Outcome Highlights:
- Realized full earned revenue
- Improved reporting accuracy
- Increased productivity through a simpler process